Grievance Redressal Policy

Grievance Redressal Policy

Last Updated: March 2025

NinjaAds Technologies is committed to addressing all grievances in a fair, transparent, and timely manner. This policy outlines the process for raising and resolving complaints related to our platform.

Grievance Officer

In accordance with the Information Technology Act, 2000 and applicable rules, the details of the Grievance Officer are as follows:

Name: Aniket Sarkar
Designation: Founder & CEO
Company: NinjaAds Technologies
Address: Rukni, Raghunathpur, Purulia, West Bengal – 723145, India
Email: grievance@ninjaads.in
Working Hours: Monday to Friday, 10:00 AM – 6:00 PM IST

How to Submit a Grievance

If you have a complaint or grievance, please follow these steps:

1. Email your complaint to grievance@ninjaads.in with the subject line "GRIEVANCE: [Brief Description]"
2. Include your registered email address, user ID, and a detailed description of the issue
3. Attach any supporting documents, screenshots, or evidence

Resolution Timeline

• Acknowledgement: Within 24 hours of receipt
• Initial Response: Within 3 business days
• Final Resolution: Within 15 business days

Types of Grievances Addressed

• Payment disputes and payout delays
• Conversion tracking discrepancies
• Account access and security issues
• Offer or campaign related complaints
• Privacy and data protection concerns
• Any other platform-related issues

Escalation

If you are not satisfied with the resolution, you may escalate the matter to the founding team at info@ninjaads.in with the subject line "ESCALATION: [Grievance Reference Number]".